OUR SERVICES

Get off grid.

The concept of getting off grid is very real. Having to take all factors into consideration, like occasional heavy power draws or inclement weather can be costly. We believe in a happy medium. Our objectives are to provide a cost effective solution and thus use Hybrid inverters to achieve this objective. The principle is to design our systems around the normal daily usage and allow the grid to supplement any additional power we may need from time to time. In this kind of architecture we are able to provide a cost effective solution for daily usage whilst allowing the additional usage to come from the grid in those exceptional circumstances.

Backup solutions.

The backup concept is often misunderstood; we believe a backup solution is to be able to provide an alternative power solution for a period of time. In order to calculate a suitable backup solution, we need to know two very important factors. The maximum amount of power required at any specific moment in time. This information determines the size of the Inverter required, normally expressed in KVA or KW. The average power in KWh required to run for the period of the backup. A good example is if you require an average draw of 2KWh for a period of 4 Hrs, you would require a battery bank capable of supplying you 8 KWh. It is also important to understand that this would provide you the power required to run for the period, but would not contribute to the saving of electricity..

Lighting solutions.

Whilst we are not a specialised lighting company, we do offer a range of simple LED replacements for conventional light fittings. Conversion to LED lighting is widely accepted as another simple method of making a substantial reduction in our electricity consumption. Some Led replacements can reduce the power consumption by 90% and is relatively painless to convert. It is important to remember that Photo Voltaic systems are a substitute for conventional grid power, but the long term goal must be to reduce our power consumption and thus allow us to down scale our demand for electricity.

TERMS AND CONDITTIONS

Please read carefully through below terms and Conditions.

1. Prices quoted are based on the quantities specified in the quotation and Batteries & Solar reserves the right to revise prices in the event of the quantities being reduced or increased.

2. Prices quoted are subject to exchange rate fluctuations and any variation will be for the customer’s account.

3. Quotations are valid for 7 calendar days / 1 week from the date of the quotation for

4. Returns must be made within 7 days and are subject to handling fees. Cut cable, products that shows the seal is broken and opened for own repair has no more warrantee, fuses blown and batteries are non-returnable.

5. All consumables required for load shedding systems eg. Cabling, circuit breaks etc. Are excluded.

6. Prices may differ due to transport costs, leading to different levels of stock availability at the branch.

7. Prices are subject to change without prior notice and all prices are vat inclusive.

8. Batteries & Solar agrees to efficiently and sufficiently package purchased items in preparation for shipping or collection on behalf of the Buyer. However, it is the responsibility of the Buyer to arrange collection or shipping of the purchased product(s). Suggested legitimate shipping service providers of excellence are: CoutierIt, FastWay Couriers and GlobeFlight or the Buyers preferred existing shipping service provider Batteries & Solar will not be held liable for the shipping service provider chosen by the Buyer, as the choice of such a service provider is solely at the discretion of the Buyer. It is of the utmost importance to note that: Batteries & Solar will not be held responsible for any damage in transit and the Buyer is hereby informed that, should any such matters arise from the moment the product(s) have left the Batteries & Solar s premises, damage in transit matters are to be taken up directly with the shipping service provider of their choice.

9. Batteries & Solar is happy to beat any formal written quote our clients provide us with. However, there is a qualification criteria for the Quote specifics: Quotes provided to us for better prices must be a formal Pro Forma Invoice from a legitimate registered business that has been operational for two (2) years or more. These Quotes should reflect business contact details as well as business Registration and VAT numbers. Better prices may be granted for such Quote Comparisons, only when the product is identical in Model, Brand and Specifications. Quote Comparisons items must be an exact match.

10. All warranties are manufacturing warranties. This means that faulty items are sent to the manufacturer where items are analysed in order to determine the nature of the defect. Depending on their conclusions, items may be replaced or repaired. Please note that manufacturers may take up two weeks to return replaced or repaired items. Warranties on all Inverters and charge controllers will only be honoured with proof of an electrical compliance certificate (COC) stating that the system was installed by a registered electrician. As the warranties on products may differ from each other, please enquire from the branch what the specific manufacturing warranty is for the product you intend to buy. Due to uncontrolled power surges which may occur, there are no warranties/guarantees any LED products. A one-year warrantee can be secured by adding a 20% levy to the total price. Exchanges on any electronic products (Solar Charge Controllers, Inverters and Power Systems) will only be considered once a diagnostic evaluation report has been provided by the manufacturer/supplier which will determine whether it was an error on the manufacturing side or negligence on behalf of the client. Any dysfunctional products will need to be returned to Batteries & Solar for an evaluation in the items original packaging and the original invoice to determine whether or not the problem is a manufacture error in origin. Please note: that all customers that return goods which were received from a courier service provider will be held liable for the courier fee to ensure that the products reach Batteries & Solar.

11. No orders will be placed unless funds reflect in the company’s bank account. Once payment for products has been processed and the order has been placed with our various suppliers, obtaining stock can take up to 3-5 working days depending on stock availability. Any cancellation of these orders will incur a 20% handling fee.

12. Batteries & Solar cannot be held liable for products being shipped to the incorrect address as the information was provided by the client and confirmed by the client upon his/her signature.

13. Any goods which have been ordered and paid for which is not collected within 15 days will generate a 10% storage fee.

14. As all the products that are sold through Batteries & Solar go through a quality control check before it is released to a client, Batteries & Solar will therefore not be held liable for any breakages or damages once the products have left the premises or given over to a courier service provider. If any damages occur while goods are on transit, it is the responsibility of the client/end user to contact the shipping service provider and log a query regarding any damaged goods. Any queries regarding parcels and products that have left our premises should be addressed directly to the shipping service provider. The option to arrange your own courier service provider is available. Please contact our sales consultants to arrange for the collection of the goods.

15. WE ENCOURAGE CUSTOMERS TO INSPECT THE PRODUCT BEFORE HE OR SHE LEAVES THE PREMISES OFBATTERIES & SOLAR. TO INSURE HIM OR HER THAT THE PRODUCT IS 100% WORKING CONDITION.

16. Please be advised that images are for marketing purposes only and the actual product might differ from what is advertised. Images are for visual reference only and packaging may differ from order to order. Batteries & Solar will only accept payment in the form of Cash, EFT payment or cards, no cheques will be accepted under any regard.

17. Should there be, in the unlikely event of faulty products, the necessity to return an item under the Manufacturer’s Warranty to Batteries & Solar all shipping/transport/courier costs are the liability of the purchaser.

18. Batteries & Solar is committed to delivering service of exceptional excellence to our clients; however, Batteries & Solar is under no circumstances responsible for the retrieval of and returning to the client, the product under warranty. It is upon the end user to make sure that the product which is purchased from Batteries & Solar will be used for the right applications and in the event should the product be purchased for the wrong applications we will not be held liable. Please ask our sales consultant for some sort of confirmation i.e. email or in writing, that the product you are purchasing will suite the purpose you intend to use it for.

OPR Battery Range – 1 year Manufacturer’s Limited Warranty

15. This document relates to the following battery models supplied by Batteries & Solar (Pty) Ltd:
OPR60-12
OPR120-12
OPR180-12
OPR240-12
The above mentioned models have a 1 year Manufacturer’s Limited Warranty.

Please Note: The Limited Manufacturer’s Warranty is subject to a number of important exclusions and limitations. This Limited Warranty does not apply to any defect resulting from any of the following, each of which may result in your Limited Warranty being voided:
Abuse, misuse or negligence.
The removal of the Serial Number.
Accidents or force majeure events, including but not limited to lightning, flood, earthquake, fire,
extreme cold weather, or other events outside the reasonable control of BA Solar (Pty) Ltd. Operating the battery outside the parameters as set out in the datasheet. Inadequate charging through improper design and/or sub-standard equipment.

In addition, this Limited Warranty does not cover normal degradation of the batteries energy capacity over time, normal wear and tear or deterioration, or superficial defects, dents or marks that do not impact the performance of the battery, damage or deterioration that occurs after the expiration or voiding of the warranty period or theft of the battery. From here on Batteries and Solar Inverters (Pty) Ltd will be referred to as BA Solar.

Limitations of Liability.

To the greatest extent permitted by law, BA Solar shall not be liable for any consequential, incidental, indirect, special, and exemplary or punitive damages arising out of or related to this limited warranty, regardless of the form of action and regardless of whether BA Solar has been informed of, or otherwise might have anticipated, the possibility of such damages. To the greatest extent permitted by law, BA Solar’s liability arising out of a claim under this limited warranty shall not exceed the amount you paid for the battery / batteries. Some countries and regions do not allow, or restrict, the exclusion or limitation of damages, including incidental or consequential damages, so the above limitation or exclusion may not apply to you, or may only apply to a limited extent.

Battery Returns Policy

Please Note: The manufacturer's defect warranty only covers manufacturing defects and does not cover incorrect use or abuse.

Case 1: Battery Purchased Less than One Year Ago.

If the battery was purchased less than one year ago and still falls within the one year Manufacturer's defect warranty, the first initial battery assessment will be done free of charge. Should the client want to have a full battery test conducted together with a test report the cost will be as follows:

FREE OF CHARGE should the test results show the damage to the battery does fall under the Manufacturer's defect warranty.

R1 500.00 excluding vat, per set of 4 batteries should the test results show the damage to the battery does not fall under the Manufacturer's defect warranty and was as a result of incorrect use or abuse (if less than 4 batteries the same cost applies).

Case 2: Battery Purchased More than One Year Ago.

If the battery was purchased more than one year ago and does not fall within the one year Manufacturer's defect warranty, the cost will be as follows:

R500.00 excluding vat, per set of 4 batteries, for an initial assessment which must be paid upfront before the batteries will be accepted at the dispatch / delivery area (if less than 4 batteries the same cost applies). The initial assessment can only indicate an approximated state of health upon arrival.

R1 500.00 excluding vat, per set of 4 batteries, for a full battery test conducted together with a test report which must be paid upfront before the batteries will be accepted at the dispatch / delivery area. A full battery test involves cycling the battery and gives a far more accurate indication as to what the state of health of the battery is (if less than 4 batteries the same cost applies).

Please note: A full battery test will take a minimum of 4 working days.

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Contact Us

BATTERIES & SOLAR INVERTERS (PTY)LTD
Mobile:
083 770 0154

Fax:
086 739 9202

E-MAIL QUIRIES:
johan@batteries-solar.co.za

E-MAIL ORDERS:
batteries2solar@gmail.com

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